Day 19 Professional Emails Interactive

1 Look2 Think3 Build together4 Write alone5 Check

Today you will learn

How to write polite work emails about our staff training pilot. Same 83 vs 70 story from Day 18. No new topic. Request, complaint, and follow up, each with a strong subject line.

You already know: formal tone from Day 7, Could and may from Day 13, manager plus short from Day 18. Today we reuse them in email form.

Subject Greeting Reason Detail Ask Thanks

Class: one full email, 80 to 120 words. Homework: rewrite the second email. Use Next to move. Arrow keys also move.

Email vs chat Done

2 min

Read. Choose.

A manager opens first:

a) Chat with emoji, no subject. b) Clear subject with topic and date. c) Long subject with the whole message inside it.

Answer key

b. Clear subject. Managers open mail by subject line.

Read 3 mini models Done

3 min

Read one time each. Then answer.

1. REQUEST

Subject: Request: keep short daily training, June. Dear Ms Lee, I am writing to ask about our training plan. Short daily sessions scored 83 vs 70 for long late sessions. Could you please keep short daily sessions for the next team. Thanks for your help. Best regards, [Your Name].

2. COMPLAINT

Subject: Issue: noisy late training room, 2 June. Dear Mr Smith, I am writing about our late session on 2 June. The room was very noisy and focus was low. Could we please move late sessions to a quiet room. Thanks for your help. Best regards, [Your Name].

3. FOLLOW UP

Subject: Follow up: training plan for June. Dear Ms Lee, Just following up on my email of 2 June about short daily training. Could you please let me know your decision this week. Thanks for your help. Best regards, [Your Name].

Which emails ask for action?

a) All three, each ends with Could you please. b) None of them. c) Only the first one.

Answer key

a. All three ask. Request asks to keep, complaint asks to move, follow up asks to decide.

Strong subject lines Done

3 min

Type plus topic plus date.

Best subject?

a) Request: keep short daily training, June. b) Help!!! c) Subject: Question about the plan.

Tip: Subject works like an overview. Big point first, detail inside.

Answer key

a. Type plus topic plus date. Help has no topic and no date.

Greeting plus reason Done

2 min

Open every email the same safe way.

1. Dear, good morning.

2. I am writingask about training.

3. Just followingmy email of 2 June.

Answer key

1. Ms Lee. 2. to. 3. up on. Never Hey at work. Reason in lines 1 to 2.

Polite requests Done

2 min

Could or Would plus please plus clear verb.

1.keep short sessions.

2.moving late sessions.

3. Direct orders like Send me now areat work.

Tip: Same Day 13 hedging in email form. Could and Would soften the ask.

Answer key

1. Could you please. 2. Would you mind, plus verb with ing. 3. Too strong or rude. Orders sound rude, Could sounds polite.

Complaint without anger Done

2 min

Fact plus request. No blame.

Which complaint is calm?

a) You never help. The room is terrible. b) The room was noisy on 2 June. Could we please move late sessions. c) The room is always terrible. Move everything now.

Calm rule: fact with date plus, no blame.

Answer key

Calm is b. Fact with date plus Could we please. Blame with You never is never work tone.

Follow up nudge Done

3 min

Copy both. Reference plus soft deadline.

1. Reference: Just following up on my email of 2 June about short daily training.

Copy it here to remember:

2. Soft ask: Could you please let me know your decision this week.

Copy it here to remember:

Tip: This week is a soft deadline. Now sounds angry.

Answer key

Copy both lines exactly. Check following up on, date 2 June, please, this week. Your draft will reuse them.

Make it short Done

3 min

Say the same. Use fewer words.

1. Wordy: Due to the fact that scores showed an improvement in an effective way.

Short version:

2. Wordy: I am writing this email for the reason that I want to ask about training.

Short version:

3. Wordy: At this point in time, please let me know about your decision.

Short version:

Tip: Keep dates. Keep the ask. Cut the rest.

Answer key

1. Scores improved clearly.
2. I am writing to ask about training.
3. Please let me know this week.

Your words can differ. Short and clear is good.

Formal work words Done

2 min

Which closes work mail?

Best close?

Thanks for your help. Best regards. Thx, bye!!! c) Kind regards.

Answer key

First one. Thanks plus Best regards plus name. Thx and bye with marks are chat, not work.

Useful phrases Done

2 min

Bank: I am writing to, Could you please, Would you mind, Just following up, Thanks for, Best regards.

1. I am writingask about training.

2.keep short sessions.

3. Just followingmy email of 2 June.

4.(then write your name).

Answer key

1. to. 2. Could you please. 3. up on. 4. Best regards. Copy these into your draft. Note Would you mind needs verb with ing.

Build one together Done

5 min

Request to Ms Lee. Same 6 parts. Do with your teacher.

To Ms Lee. Topic: keep short sessions. Numbers: 83 vs 70.

1. Subject: Request, June,topic words.

2. I am writingask about our plan.

3.keep short sessions.

4.close with name.

Say it first: Tell your teacher each line. Then type. Slow is good.

Answer key

Model: Subject with topic and date. I am writing to ask. 83 vs 70. Could you please keep. Thanks plus Best regards plus your name. Add full lines in Activity 13.

Plan with email table Done

2 min

Choose one email. Copy its row. Each part has a job.

My email, choose one:

R) Request to Ms Lee, easiest, copy the model F) Follow up to Ms Lee, challenge, add date 2 June

Email table, what each part means: Subject tells what plus when. Reason tells why in line 1. Detail gives 83 vs 70 once. Ask tells what she should do next. Close thanks her with name.

My letter plus my 3 lines (subject, reason, ask):

Answer key

Both good. R is easiest. F adds the 2 June reference. Example R: R, Request June, I am writing to ask, Could you please keep. Keep the same ask verb in your draft.

Write your email 7 min Done

Write alone

80 to 120 words. Use Subject, Greeting, Reason, Detail, Ask, Thanks.

Your email:

Words: 0. Aim: 80 to 120.

Frames to copy: I am writing to... 83 vs 70... Could you please... Thanks for... Best regards...

Answer key, models for Email R and Email F

R model, about 90 words: Subject: Request: keep short daily training, June. Dear Ms Lee, I am writing to ask about our training plan for the next team. Short daily sessions scored 83 vs 70 for long late sessions on the same skills test. This suggests that short training helps staff learn. Could you please keep short daily sessions for June. Thanks for your help. Best regards, [Your Name].

F model, about 85 words: Subject: Follow up: training plan for June. Dear Ms Lee, Just following up on my email of 2 June about short daily training. Short sessions scored 83 vs 70 in our pilot. Could you please let me know your decision this week. Thanks for your help. Best regards, [Your Name].

Check with colours Done

3 min

Tick each box. Fix one thing.

Subject with type, topic, and date. Dear plus reason in line 1. One detail with 83 vs 70. Ask with Could you please. Thanks plus name. Length: 80 to 120 words.

One fix I will make:

Answer key

Good check: subject yellow, reason blue, detail pink, ask green, thanks orange. If subject is blank, add type plus topic plus date. Fix only one error today, add it to your error list.

Reflect and next step Done

2 min

Short. Honest. Then finish.

I can now ask politely with Could you please:

Yes, with my notes. Almost, I need more practice.

My one goal for Day 20:

Homework, 15 to 20 min: Rewrite the second email to 80 to 120 words. OR rewrite one part with the correction. If tired, review your error list for 5 minutes. Work check: ask one person if your ask is clear.

Answer key

Both answers are good. Honest is best. Keep your email for Day 20. Day 20 uses the same pilot for a report. Well done.

Well done

Polite emails ready for work.

0/15

Done

Best streak

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Tip: arrow keys move slides when you are not typing. Your answers stay saved while you move.