01 Review 1 - The 7 step price story from Lesson 16

Review1.5 min
Goal: recall the flow from memory, no bankMode: drag to order, then speak

Drag the 7 steps into order. Start with align, end with next steps. Then say one sentence per step out loud from memory.

After check: say 7 sentences in 30 secSpiral: no bank this time
Show model answer
1 Thanks for joining, the purpose is to align on pricing.
2 The customer indicated our quotation is over budget.
3 Could you walk me through the competitor scope so we compare like for like?
4 When you consider total cost of ownership, our scope justifies the price.
5 While the competitor appears cheaper, their scope is narrower.
6 If we narrowed the scope, we could propose a more cost effective alternative.
7 I will send a detailed comparison by Friday. Does that work for you?

02 Vocabulary - 10 discovery words

Core 1 - Vocab3 min
Goal: see, hear and use the same 10 words you will reuse all lesson

Tap each card to flip. Hear it, see the definition and one natural question. Flip all 10 to unlock the quick check.

Show phrase list

03 Meaning matching - Match word to definition

Core 22.5 min
Goal: match each word to its correct definitionHow: tap a word, then tap its definition

Tap one word on the left, then its match on the right. Green means correct pair. Try to beat 60 seconds.

Show correct pairs
1-C, 2-E, 3-B, 4-A, 5-G, 6-I, 7-H, 8-J, 9-D, 10-F

04 Quick say - Pronounce questions naturally

1 min
Goal: say chunks smoothly, one breath per phrase

Tap play to hear the natural rhythm, then tap I said it. Link the words: What_are your main requirements?

05 Sentence unjumble - 6 discovery questions

Core 33 min
Goal: build 6 correct questions - you will reuse them in the next dialogue

Tap words in order to build the question. Tap the sentence to remove last word. Complete all 6 with the 10 target words.

Question1 / 6
Show all 6 correct questions
1 What are your main requirements for backup power?
2 What are your key decision criteria apart from price?
3 Could you share your budget range and your timeline for delivery?
4 What is your priority if space is a constraint?
5 Could you clarify the load demand and the operating hours?
6 Who is the decision maker, and what should we clarify next?

06 Dialogue ordering - Discovery call with Ms Weber

Core 42.5 min
Goal: put the 8 lines in logical turn taking order

Drag the lines to order. Use up and down buttons for keyboard. Then read the dialogue with polite intonation and swap roles.

Show correct order
1-B, 2-A, 3-C, 4-D, 5-E, 6-F, 7-G, 8-H

B Thanks for joining. What are your main requirements for backup power?
A We need about 250 kVA for the factory, but details are still open.
C Thank you. What are your key decision criteria apart from price?
D Reliability first, then service. Price comes third.
E Could you share your budget range and your timeline for delivery?
F Budget around 80k, delivery in about ten weeks if possible.
G Space is tight, we run about ten hours per day at 200 kW.
H What is your priority if space is a constraint? Could you clarify the load demand and the operating hours? Who is the decision maker?

07 Review 2 - Like for like as a question

Review1 min
Goal: turn Lesson 16 statements into discovery questions

Tap the chips to build the professional question. Start with Could you walk me through.

Show model
Could you walk me through the competitor scope so we can compare like for like? What is included and what is excluded in terms of warranty and service?

08 New conversation - Internal prep with Anna

Core 52.5 min
Goal: same 10 words, new context - internal prep

Choose the correct order number for each line (1 to 8). Same vocabulary but with a colleague. Second read: hide the bank.

Show correct order
1-A, 2-B, 3-C, 4-D, 5-E, 6-F, 7-G, 8-H
A How did the discovery call go?
B Good, but many requirements are still unclear.
C What are the decision criteria and priorities so far?
D Reliability first, then service. Space is a constraint.
E Did you get budget range and timeline?
F Around 80k and ten weeks, but I must confirm load demand and operating hours.
G Who is the decision maker?
H Not confirmed. I will ask a clear follow-up question about approval and next steps.

09 Spot the gap - Ask to fill missing info

2 min
Goal: describe gaps and ask 3 precise questions

Look at the numbers, then tap to complete each question starter. No bank. Say each question out loud after you choose.

Known
250 kVA
10 weeks
reliability first
Unclear
budget ?
hours ?
maker ?
Ask
3 questions
open only
Show models
1 Could you share your budget range for this project so I can check options?
2 Could you clarify the daily operating hours and the load demand in kW?
3 Who is the decision maker for final approval, and what is your timeline?

10 Role play - Discover needs without pitching too fast

Core 64 min
Goal: ask only, no price yet - use 5 target words

Play the chat. Ms Weber is vague. Tap a helpful phrase chip to insert it, then send. Your checklist ticks automatically.

Show model role play
You: Thanks for joining. What are your main requirements for backup power?
Ms Weber: Something reliable, 250 kVA maybe.
You: Thank you. What are your key decision criteria apart from price?
You: Could you share your budget range and your timeline for delivery?
You: What is your priority if space is a constraint? Could you clarify the load demand and the operating hours?
You: Who is the decision maker, and what should we clarify next?

11 Review 3 - Conditional follow-up: If you needed

Review1 min
Goal: check with If you..., would... - do not promise

Match the condition on the left to the soft check on the right. Then say the full conditional question out loud.

Say
If you needed 250 kVA continuous for ten hours, would a larger fuel tank be a priority? Could you confirm the operating hours?
Show alternatives
If space is a constraint, would a compact canopy be relevant? If delivery in ten weeks is fixed, should we prioritize stock units?

12 Numbers that matter - Ask with numbers politely

1.5 min
Goal: embed numbers in questions with hedging

Tap play to hear the model question, then type your version with about, around or approximately. Say numbers politely, with hedging.

13 Open vs closed - Ask better questions

1.5 min
Goal: choose the open version that gives more info

For each pair, tap the better discovery question. Green explains why it works.

Now fix this - type and check

Closed: Do you need backup power?

Show open model
What are your main requirements for backup power on this site?

14 Question funnel - Open, probe, check in one flow

2 min
Goal: connect 3 levels into one smooth 30 second flow

Drag the connectors into the correct gaps. Use Thank you, Could you clarify, If I understand correctly. Then say the whole flow without stopping.

What are your main requirements for this site? reliability first is clear. the load demand and operating hours in more detail? you need 200 kW for ten hours per day. Is that right?
Show full model flow
What are your main requirements for this site? Thank you, reliability first is clear. Could you clarify the load demand and operating hours in more detail? If I understand correctly, you need 200 kW for ten hours per day. Is that right?

15 Polite follow-up - Go one level deeper

1 min
Goal: follow up before you change topic

Customer: Reliability is most important. Type your two follow-up questions. The checker looks for Could you explain and May I ask a follow-up.

Show models
1 You said reliability is the priority. Could you explain what that means for service and response time?
2 May I ask a follow-up question about operating hours and load peaks so we size the unit correctly?

16 Mini presentation - 90 second needs summary

2 min
Goal: speak 60 to 90 seconds with clear signposts, no bank

Follow the 4 steps, tap start to begin the 90 second timer. Try to use each signpost out loud from memory.

Structure - say each line, then expand
1 Opening: To summarize what I understood...
2 Needs: Your main requirement is...
3 Criteria: Your decision criteria are...
4 Close: Did I miss any requirement?
01:30
Tip: speak, do not read. Breathe.
Show 90 second script
To summarize what I understood, your main requirement is about 250 kVA backup for the factory, around 200 kW continuous for ten hours per day. Your decision criteria are reliability first, then service, with price third. Space is a constraint and timeline is about ten weeks with a budget range around 80k. Did I miss any requirement or priority? Who is the decision maker for the next step?

17 Listening to summary - Fast speech, you summarize

1.5 minB2 listening
Goal: listen faster than Lesson 16, summarize and follow up

First listen at normal speed, then try fast. Use the transcript only after you listen. Type your summary.

Show model summary
If I understood correctly, you need 250 kVA with reliability first, around 80k in ten weeks, tight space and ten hours at 200 kW. Is that right? May I ask a follow-up question about the decision maker?

18 Show understanding - Acknowledge before next question

1 min
Goal: acknowledge warmly before you continue

Build two professional turns. Choose the softener, then add the next question. Tap play to hear the warm version.

19 Full simulation - Discovery to next steps under pressure

Full sim - 4 min
Goal: run the complete discovery flow without stopping

Step through the simulation. Choose or type your line for each step. Ms Weber will be vague and short on time once. Acknowledge first.

Show full model run
Open: Thanks for joining, Ms Weber. What are your main requirements for backup power on this site?
Criteria: Thank you. What are your key decision criteria apart from price?
Budget: Could you share your budget range and your timeline for delivery?
Constraint: What is your priority if space is a constraint? Could you clarify the load demand and the operating hours?
Maker: Who is the decision maker, and what should we clarify next?
Next steps: I will send a short requirements summary and two sizing options by Friday. Does that work for you?

20 Homework and takeaways - 5 phrases and 3 corrections

1 min
Goal: leave with 5 phrases you will use and 3 errors to avoid

Choose one homework, tick your takeaways, then print your personal checklist. Your progress confetti awaits.

5 phrases to keep
3 corrections to avoid