01 Review 1 - The 7 step price story from last time

Review1.5 min
Goal: recall the flow before adding comparisonMode: drag to order, then speak

Drag the 7 steps into the correct business order. Start with align, end with next steps. Then say one short sentence per step out loud.

After check: say 7 sentences in 30 secTip: speak clearly, one sentence per step
Show model answer
1 Thanks for joining, the purpose is to align on pricing.
2 The customer indicated our quotation is over budget.
3 If I understand correctly, your budget is about 15 percent lower?
4 When you consider total cost of ownership, our scope justifies the price.
5 While the competitor appears cheaper, their scope is narrower.
6 If we narrowed the scope, we could propose a more cost effective alternative.
7 I will send a detailed comparison by Friday. Does that work for you?

02 Vocabulary - 10 key words for comparing offers

Core 1 - Vocab3 min
Goal: see, hear and use the same 10 words you will reuse all lesson

Tap each card to flip. Hear it, see the definition and one natural phrase. Flip all 10 to unlock the quick check.

Show phrase list

03 Meaning matching - Match word to definition

Core 22.5 min
Goal: match each word to its correct definitionHow: tap a word, then tap its definition

Tap one word on the left, then its match on the right. Green means correct pair. Try to beat 60 seconds.

Show correct pairs
1-C, 2-H, 3-G, 4-E, 5-J, 6-D, 7-A, 8-I, 9-F, 10-B

04 Quick say - Pronounce naturally in one phrase

1 min
Goal: say chunks smoothly, one breath per phrase

Tap play to hear the natural rhythm, then tap I said it. Link the words: total cost of ownership.

05 Sentence unjumble - 6 sentences with target words

Core 33 min
Goal: build 6 correct sentences - you will reuse them in the next dialogue

Tap words in order to build the sentence. Tap the sentence to remove last word. Complete all 6 with the 10 target words.

Sentence1 / 6
Show all 6 correct sentences
1 Our offer includes a two year service package and a 24 month warranty.
2 The competitor specification looks similar at first glance.
3 The price difference is about 12 percent when you compare like for like.
4 Our lead time is four weeks shorter.
5 The total cost of ownership is lower despite the higher price.
6 The value is in stable output and full scope, not just the headline price.

06 Dialogue ordering - Customer call: is the competitor really cheaper?

Core 42.5 min
Goal: put the 8 lines in logical turn taking order

Drag the lines to order. Use up and down buttons for keyboard. Then read the dialogue with natural intonation and swap roles.

Show correct order
1-B, 2-A, 3-C, 4-D, 5-E, 6-F, 7-G, 8-H

B Thanks for sharing that. Could you walk me through the competitor specification?
A We received a competitor offer that is 12 percent lower. Why should we pay more?
C On paper it looks similar, but I have not compared the details.
D The competitor specification looks similar at first glance, that is true.
E The price difference is about 12 percent when you compare like for like.
F Our offer includes a two year service package and a 24 month warranty.
G What about delivery?
H Our lead time is four weeks shorter. The total cost of ownership is lower despite the higher price.

07 Review 2 - Justify via total cost, with hedging

Review1 min
Goal: add soft hedging so you sound professional, not pushy

Tap the hedging chips to build the professional sentence. Start with From our perspective.

Show model
From our perspective, when you consider total cost of ownership, our scope of supply justifies the price and is more cost effective over time because everything is included and there are no hidden costs.

08 New conversation - Internal call with Anna, like for like

Core 52.5 min
Goal: same 10 words, new context - internal alignment

Choose the correct order number for each line (1 to 8). This is the same vocabulary but with a colleague, not the customer.

Show correct order
1-A, 2-B, 3-C, 4-D, 5-E, 6-F, 7-G, 8-H
A How did the customer react to our offer?
B She said the competitor is about 12 percent cheaper and questioned our value.
C Did you compare the specifications like for like?
D Not yet in detail. The competitor scope excludes warranty and the service package.
E What is the real price difference after adjustment?
F About 12 percent on paper, but our total cost of ownership is lower despite the higher price.
G And lead time?
H We are four weeks faster, which has real value for their timeline. Our offer includes the full scope, not just the headline price.

09 Spot the gap - Like for like table talk

2 min
Goal: describe the table in 3 professional sentences using while, whereas, however

Look at the numbers, then tap to complete each sentence with the correct linker. Say each sentence out loud after you choose.

Our offer
84,200 EUR
8 weeks
24m warranty
2yr service
Competitor
74,800 EUR
12 weeks
12m warranty
generator only
Gap
9,400 EUR
4 weeks
12 months
Show models
1 While the competitor appears 9,400 EUR cheaper on paper, their scope excludes the controller and the service package.
2 Whereas our warranty is 24 months, theirs is 12 months and service is extra.
3 However, when you consider total cost of ownership and the four week shorter lead time, our offer has stronger value.

10 Role play - Compare professionally without discounting too fast

Core 64 min
Goal: clarify first, compare like for like, justify via total cost - use 5 target words

Play the chat. Ms Weber pushes on price. Tap a helpful phrase chip to insert it, then send. Your vocab checklist ticks automatically.

Show model role play
You: Thanks for flagging that the competitor is about 12 percent lower. Could you walk me through the competitor offer and its scope?
Ms Weber: It is a similar generator, delivery 12 weeks, warranty 12 months.
You: Thank you. While the competitor specification looks similar at first glance, the scope is narrower when you compare like for like.
You: Our offer includes a two year service package and a 24 month warranty, which their offer excludes. Our lead time is also four weeks shorter.
Ms Weber: But the price is still higher.
You: I understand. When you consider total cost of ownership, our solution is more cost effective because service and warranty are already included.

11 Review 3 - Conditional alternative: If we narrowed the scope

Review1 min
Goal: propose without promising too much - If we..., we could...

Match the condition on the left to the soft result on the right. Then say the full conditional sentence out loud.

Say
If we narrowed the scope to a basic service package, we could align more closely with your budget. Would that alternative proposal be worth exploring?
Show alternatives
If we adjusted the scope we could prepare a more cost effective option. If you could share the budget range we could tailor the offer.

12 Numbers that matter - Say the price difference professionally

1.5 min
Goal: say numbers with hedging: about, approximately, just under

Tap play to hear the professional number, then tap the hedging pill that fits and build your sentence. Do not say twelve percent expensive.

13 Hedging and softening - Sound professional, not defensive

1.5 min
Goal: choose the softer, more confident version

For each pair, tap the more professional version. Green explains why it sounds better.

Now soften this - type and check

Harsh: The competitor is not competitive.

Show softened model
The competitor may appear competitive initially, however the scope is narrower when you compare like for like, so the value differs.

14 Value story - Warranty, lead time and service in one flow

2 min
Goal: connect 3 facts into one smooth 30 second story

Drag the connectors into the correct gaps. Use which means, so you get, because. Then say the whole flow without stopping.

Our offer includes a 24 month warranty and a two year service package you have full coverage without extra cost. Our lead time is also four weeks shorter, faster commissioning and earlier production everything is included in the scope from day one.
Show full model flow
Our offer includes a 24 month warranty and a two year service package which means you have full coverage without extra cost. Our lead time is also four weeks shorter, so you get faster commissioning and earlier production because everything is included in the scope from day one. That is the real value, not just the headline price.

15 Polite clarification - Ask before you react

1 min
Goal: clarify scope and decision criteria before you defend price

Customer: Competitor is 12 percent cheaper. Type your two clarification questions. The checker looks for Could you and If I understand correctly.

Show models
1 Could you walk me through the competitor scope and warranty terms so we can compare like for like?
2 If I understand correctly, the 12 percent refers to the generator only, without service and installation. Is that right?

16 Mini presentation - 90 second comparison summary

2 min
Goal: speak 60 to 90 seconds with clear signposts

Follow the 4 steps, tap start to begin the 90 second timer. Try to use each signpost out loud. The checklist ticks when you say the keywords.

Structure - say each line, then expand
1 Opening: To summarize our comparison...
2 Like for like: When you compare like for like...
3 Value: The real value is...
4 Close: Would it be helpful if I sent...?
01:30
Tip: speak, do not read. Breathe.
Show 90 second script
To summarize our comparison, we looked at the competitor offer versus ours like for like. When you compare like for like, the price difference is about 12 percent, but their scope excludes the service package and the longer warranty. Our lead time is also four weeks shorter. The real value is in the total cost of ownership, which is lower despite the higher headline price because everything is included. Would it be helpful if I sent a one page like for like table and a total cost overview by Friday?

17 Listening to summary - Fast speech, you summarize

1.5 minB2 listening
Goal: listen at faster speed, summarize in one sentence and ask one question

First listen at normal speed, then try fast. Use the transcript only after you listen. Type your summary.

Show model summary
If I understood correctly, the competitor is cheaper on paper but excludes service and has a longer lead time and shorter warranty. Is that right? Could you clarify whether the 12 percent already includes installation?

18 Agree and disagree professionally - Keep the relationship

1 min
Goal: agree partially before adding your point with however

Build two professional sentences. Choose the softener, then add the however clause. Tap play to hear the warm version.

19 Full simulation - Opening to next steps under pressure

Full sim - 4 min
Goal: run the complete 7 step flow without stopping - customer pushes twice

Step through the simulation. Choose or type your line for each step. Ms Weber will push on price and interrupt once. Stay calm, clarify first.

Show full model run
Open: Thanks for joining, Ms Weber. The purpose today is to compare both offers like for like and align on next steps.
Clarify: Could you walk me through the competitor specification and scope so we compare like for like?
Compare: The price difference is about 12 percent when you compare like for like.
Justify: Our offer includes a two year service package and a 24 month warranty. Our lead time is four weeks shorter.
Conditional: If we narrowed the scope to a basic service package we could explore a more cost effective alternative. Would that be worth exploring?
Next steps: I will send a one page like for like comparison and the alternative by Friday. Does that work for you?

20 Homework and takeaways - 5 phrases and 3 corrections

1 min
Goal: leave with 5 phrases you will use and 3 errors to avoid

Choose one homework, tick your takeaways, then print your personal checklist. Your progress confetti awaits.

5 phrases to keep
3 corrections to avoid